Fwd: How to Deal with Negative Customers on Social Media

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"The best day of your life is the one on which you decide your life is your own. No apologies or excuses. No one to lean on, rely on, or blame. The gift is yours -- it is an amazing journey -- and you alone are responsible for the quality of it. This is the day your life really begins." -- B Moawad, author

    

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---------- Forwarded message ---------
From: Jeff Bullas <jeff@jeffbullas.com>
Date: Thu, Aug 23, 2018 at 12:02 PM
Subject: How to Deal with Negative Customers on Social Media
To: <joaoa.dsilva2017@gmail.com>

Hi,   According to research studies, 90% of businesses expect that they'll need to use social media for customer service by the year 2020. Around 67% of customers are now using social networks like Facebook and Twitter to get quick resolutions to their customer service issues.   Social media can be a great way to communicate with your customers and fans, but it can also be a channel where angry customers write negative things about your business.   So what can you do if a customer posts negative comments about your company?   While it may never be possible to prevent disgruntled customers from being vocal on social media, it is possible to deal with negative consumers and maintain a positive brand image. Here are 10 communication hacks that you can use to deal with negative customers on social media... Read the rest of the article here.   Cheers,  John  PS. You may also enjoy these...   4 Simple AdWords Features That Every Beginner Overlooks How Machine Learning Will Change SEO Forever 7 Business Productivity Tools That Will Increase Your Day-to-Day Effectiveness     %Jeff   PS. You may also enjoy these...   4 Simple AdWords Features That Every Beginner Overlooks How Machine Learning Will Change SEO Forever 7 Business Productivity Tools That Will Increase Your Day-to-Day Effectiveness   Jeffbullas.com Pty Ltd PO Box 73 Lilyfield, New South Wales 2040 Australia +61413662620   If you no longer wish to receive our emails, click the link below: Unsubscribe