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UPDATED: Temporary cancellation and final payment policy for departures June 30 and earlier
| Hi everyone, In light of the ongoing COVID-19 situation, also known as coronavirus, we're making some temporary changes to our cancellation policy for cruises departing between March 6 and May 31, 2020. In addition, we are amending our final payment policy on cruises sailing June 1 through June 30, 2020. We hope these changes will help give your clients peace of mind around final payment decisions and applicable cancellation fees. Please find below the applicable departure dates and changes to our standard policies: | Date of Departure* | Benefit | | Mar 6 – 8, 2020 | Cancel up to sailing date to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees | | Mar 9 – Apr 3, 2020 | Cancel up to 72 hours before sailing to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees | | Apr 4 – May 31, 2020 | Cancel by March 31 and automatically receive a Future Cruise Credit for 100% of cancellation fees | | June 1-June 30, 2020 | Final Payment moves to 60 days prior to sailing | *Date of departure is from the start date of your cruise or cruisetour, whichever is earliest. Excludes charter cruises. These changes apply to new and existing bookings on all cruises and cruisetours inside final payment for all destinations. The most expedient way to cancel a booking is via POLAR Online and your client will receive the Future Cruise Credit. No need to call Princess. Click Here for step-by-step instructions on cancelling a booking using POLAR Online. For guests that have already cancelled a March 6-May 31, 2020 cruise or cruisetour on or after January 20, 2020, they will automatically receive Future Cruise Credit (FCC) for 100% of cancellation fees; no need to call Princess. Special offer for guests who keep their bookings – March 6—May 31, 2020
Guests who choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit amounts (Note: OBC is automatically applied, no need to call Princess): - $100USD / $150 AUD per cabin for 3 and 4 day cruises
- $150USD / $225 AUD per cabin for 5 day cruises
- $200USD / $300 AUD per cabin for 6 day and longer cruises
Crown Princess – Mediterranean itineraries
For our guests booked on Crown Princess Mediterranean itineraries in Summer 2020, we are finalizing some itinerary changes and a special offer that we will be sharing early next week. Future Cruise Credits
Future Cruise Credits are non-refundable and may be applied to any new or existing booking not yet paid in full on a Princess cruise departing on or before December 31, 2021. Additionally, the Future Cruise Credit does not have to be used on the same product that was cancelled and is non-transferable. To ensure we cover guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60-days prior to sailing. Please note that while Future Cruise Credits will automatically be applied to each guest's Captain's Circle account after they have cancelled, the Future Cruise Credit will not be available instantly and may take up to 10 business days to be processed. Your clients with Princess Vacation Protection should file a claim via www.aontravelclaim.com in the first instance. $50 bonus commission
Finally, with regard to travel advisor commission, for any voyages that are canceled, our standard policies will apply. However, please note that in line with our current policy, our Future Cruise Credits are commissionable. In addition, to better support our Travel Advisor partners during this time, we will also pay a bonus commission of $50 per booking on all FCCs redeemed within the parameters outlined above. For extensive FAQs on these temporary policy changes click here or visit OneSourceCruises.com I hope these changes give your clients the confidence they need to keep their bookings secured, as well as help you better address their concerns as we look ahead to better days in the travel space. And as a reminder, another way to serve your clients is to stay current on health advisories and new travel restrictions. A great resource is our Notices & Advisories page on princess.com Thank you for your ongoing support! | 
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